Contact Details
SWALEC
PO Box 7506
Perth
PH1 3QR
Contact Information
- General Enquiries 0800 052 0567
- Gas Emergencies 0800 111 999
- Email customerservice@swalec.co.uk
General Information
SWALEC is part of the Scottish and Southern Energy Group (SSE). SSE has around 5 million energy customers.
Selling points
- Free Air Miles are available to SWALEC customers, with added Air Miles bonuses for customers who buy their gas and electricity from them.
- SWALEC also offers free Argos points for its customers.
Supplier services
Dual Fuel
Green
Economy 7
Packages on offer
Electricity domestic standard
Standard electricity, where units are charged at the same rate, regardless of the time they are used.
Electricity Economy
This package is suitable for households where over 15% of electricity is used at night, as units are charged at a cheaper rate during the night-time.
Gas Standard
Standard gas, where units are charged at the same rate, regardless of the time they are used.
Nil service charge
For those who wish to pay only for units they have actually used.
Ways to pay your bill
- Direct Debit
- Postal Order
- Cash
- Cheque
Special Services
Energyplus Air Miles and Energyplus Argos are packages available that allow customers to collect Argos points and Air Miles every time they pay their bill.
Comments
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NB: We have no connection with the gas companies, if you have a specific enquiry relating to your service, please contact the company direct.
Amazing company, been dealing with them for 4 years, always helpful , friendly... Can't fault them in any way. Yeah don't use pre pay meter, pay monthly!! Why do only people who like to whinge write on there pages. All UK call centres, always on hold for less than 5 mins. Why can't all modern companies be like Swalec?
Posted by Tim R, 28th February 2008Never had a problem with SWALEC. British Gas almost tempted me over before Christmas, but when they sent me a final reminder for a bill, which I hadn't received for the second time, and was talked to like a dog, I may well try them for Gas as well!!
Posted by Mike Poole, 28th February 2008Excellent service. Great company, I am with Swalec for gas, electric, phone and central heating cover, the best of the best.
Posted by Ann Thomas, 18th January 2008We have been waiting for them to fix our heating system since before Christmas. Firstly they came out and inspected then said we have to order part, we had to wait 3 weeks then before for the Christmas and New Year to be over, then contacted them again to be told "oh the engineer will come out and see what part has to be ordered!!" My husband told them it had been ordered and as his day off is a Wednesday he wanted it done on that day, giving them 4 days notice. Engineer turned up changed the part, then declared it wasn't that part that was faulty he would have to order a circuit board, he rang Scotland to be told they had one just outside Cardiff and would come back next day. A week later we are still without heating. Hubby rang them again and told them we want it fixed today as he's off, it is now 6pm and still no sign of them or no phone call. This is an appalling service, definitely not to be recommended. One department doesn't know what the other one's doing and you can never get hold of the same person twice!!!
Posted by Gaynor Biggs, 16th January 2008Never have a Pre-payment meter, I don't know what the hell is up. But I know I'm paying £70,00 a month, I just can't afford it no more. I live alone, I just don't know what to do no more.
Posted by Kevin Mcdonald, 03rd January 2008I've not really had much dealings with swalec gas problems but when I did I was horrified that they don't cover any kind of gas emergency ([quantum meter) after 2pm Saturday... My gas meter failed at 9.30pm on 22/12/07 (I have no gas, no heating, no means of cooking etc. I also had 2 kids in bed at the time) now because of the non existent emergency cover offered by swalec, I am expected to go with out heating, cooking facilities. My children are supposed to freeze and go with out hot water (baths, washing) even the emergency number for leaks were sympathetic but said only swalec could do anything about the meter. They informed me that they have numerous complaints along theses lines and that if more people complained swalec would have to offer a better (well a service full stop) service on weekends as they "swalec " make more than enough money out of customers, more so out of quantum meter users, again scandalous!! Well I think swalec have just lost another gas customer, who knows while I'm at it, maybe I'll change electricity suppliers too!!!
Posted by M Burge, 23rd December 2007Hopeless service. Tried to get my account details on the web... the system wouldn't accept my account number. Rang up. They said the kind of account I had "wasn't registrable on the web". Had to ask them to send a print out of my account charges by post. Very very poor service..
Posted by David M Jones, 29th November 2007I have been trying to get a simple breakdown of my gas and electricity accounts since 1st January 07 but it seems very complicated. "What have I used and what I have paid?"
Posted by Francine Baker, 02nd October 2007Otherwise no complaint.
Hey Robert P. the best way to get this resolved if you haven't tried this already is to contact EnergyWatch. They are the Regulators for the Gas and Electric market they number is 08459060708. I hope this helps.
Posted by Chris Henderson, 20th September 2007I have been trying to get an up to date
Posted by William Carter, 15th September 2007account from Swalec since Oct 2006. No reply to letters, no account, no service at all.
Their customer service is appalling. Poorly trained staff able to ad lib and mess you around. 3 calls average 25 minutes each, one call cut off after queueing still possibly unresolved and comment was its a freephone number! One provider to avoid.
Posted by Andrew Beddard, 09th July 2007The service that has been received from Customer Service is anything but satisfactory. After numerous telephone calls and letters since December of last year I am no further forward and still awaiting for my account to be sorted. What does one have to do to get their account sorted!!!!!!
Posted by Robert Prytherch, 31st May 2007I am a dual fuel customer on a fixed rate until 2010, but am charged different rates to what I was first quoted. A breakdown of my account has been requested but to date have not received such.
All I have had in the past is idle promises.
PLEASE CAN YOU HELP ME!!!!!!!
Very dis-satisfied customer.
My rate is NIL for Customer Services.
Not impressed with the company at all, customer skills are very poor and over all help is weak.
Posted by Emily Wagstaffe, 31st May 2007Also I have found this company to be expensive, have had a cheaper quote.